1. If You Simply Change Your Mind

You may request a return within 14 calendar days after delivery when the item is not suitable for you for reasons unrelated to damage, a defect, or an incorrect product description. The buyer is responsible for the return shipping cost.

For a change-of-mind return, please return the item unused, unwashed, unaltered, and in a condition suitable for resale, to the extent permitted by applicable law. Please include original tags or packaging where provided.

2. If the Item Has a Problem

Contact us within 30 calendar days after delivery if an item:

• is materially different from its description;
• arrives damaged;
• has a defect or verified quality issue; or
• is not the item ordered.

After reviewing the circumstances and available inventory, we may offer a return, replacement, exchange, or refund. For a verified product issue, we will cover the applicable return shipping cost in accordance with the instructions we provide.

This 30-day reporting period does not limit any non-waivable statutory rights or remedies under applicable law.

3. Before Sending Anything Back

Contact us first and wait for return instructions. We may request the order number, a description of the issue, photographs, or other information reasonably needed for review. An item sent back without prior instructions may not be accepted.

All returned items are subject to inspection. For change-of-mind returns, approval depends on whether the item meets the applicable condition requirements. Product issues such as damage, defects, or incorrect items will be assessed under Section 2 and any applicable legal requirements.

4. Order Changes within Two Hours

You may request an order cancellation, address change, or other order amendment within 2 hours after placing the order. Contact us through the online contact option or at [email protected] as soon as possible.

After two hours, the order may have entered processing, packing, or shipment. We cannot guarantee that a cancellation or change can be completed after that point.

5. Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, contact us within 24 hours after the tracking status appears. We may ask you to verify the address and check with household members, building management, the carrier, or a local pickup point. After verification, we may arrange a replacement shipment or issue a refund, depending on the circumstances.

6. Refused, Unclaimed, or Unauthorized Returns

If a package is refused and returned to us, we will review the applicable refund after the package is received and checked. Except where required by applicable law, original shipping fees are not refundable.

If a package is returned because of an incorrect address, refusal, failure to collect, or another issue attributable to the recipient, related shipping, handling, or other costs may be the buyer’s responsibility.

7. Refund Timing

After we receive and inspect an approved return, we will process the refund within 3–5 business days. The time for the funds to appear may depend on the payment provider or financial institution.

8. Final Sale and Fraud Protection

Sale items are final sale and cannot be returned or exchanged, except where a non-waivable legal right applies or the item has a verified product issue covered by this policy.

We may refuse a return, exchange, replacement, or refund where an item shows excessive wear, improper use or misuse, or where we reasonably suspect fraud, abuse of the return process, false information, or a violation of this policy. This does not limit any non-waivable legal right.