1. After Checkout

Orders are generally processed within 1–2 business days after the order is successfully placed and payment has been confirmed. This stage may include order review, dispatch preparation, packing, and handover to a carrier.

2. Once the Parcel Is on the Way

Estimated transit time is 7–20 business days after shipment. The estimate may vary by destination, carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

The applicable tracking information will be provided through the order or shipping communication when available. Tracking may take time to update after handover.

3. Address, Customs, and Delivery Charges

Please check your shipping address and contact information before completing checkout. International orders may be subject to import duties, taxes, brokerage charges, or other fees imposed by the destination country or carrier. Unless expressly stated otherwise at checkout, these charges may be the recipient’s responsibility.

4. If Delivery Is Delayed

Delivery estimates are not guarantees. Delays may result from carrier interruptions, customs procedures, severe weather, public emergencies, incorrect or incomplete address information, refusal of delivery, or other events outside our reasonable control. We will provide reasonable assistance when information is available.

If we learn that an order cannot be shipped within the promised timeframe, we will notify you of the delay and provide a revised shipment date when reasonably available. Where required by applicable law, we will offer you the option to consent to the delay or cancel the unshipped order for a prompt refund.

5. If Tracking Says “Delivered”

If an order is marked “Delivered” but cannot be located, contact us within 24 hours after the delivery status appears. Please provide your order number, tracking details, and any information requested for verification. We may ask you to check with the carrier or a local pickup location before determining whether a replacement or refund is available.

6. Returned or Unclaimed Parcels

A parcel may be returned because of an incorrect address, refusal, failed delivery, customs issue, or failure to collect it. Where permitted by applicable law, a replacement or other resolution may require additional shipping or handling charges, depending on the circumstances.

7. Shipping Questions

For a delivery question, contact us through the online contact option or at [email protected].